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BIAS Knowledge Base
Find answers, setup guides and troubleshooting instructions for common technology issues and BIAS-supported services.
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Popular articles
How to Contact BIAS Technical Support
Use the BIAS Support Center to request technical assistance, start a remote support session, or contact the BIAS support team.
Email & CollaborationHow to Access BIAS Hosted Email Using Webmail
Access your BIAS-hosted mailbox from a web browser using your organization's domain and webmail login.
Email & CollaborationSet Up BIAS Hosted Email in Microsoft Outlook
Configure a BIAS-hosted cPanel mailbox in Microsoft Outlook using IMAP and authenticated SMTP.
CybersecurityHow to Identify a Phishing Email
Learn common warning signs of phishing messages and what to do when an email looks suspicious.
Computers & WindowsWindows Computer Has No Internet Connection
Use these basic checks when a Windows computer cannot access the internet.
Printers & ScannersPrinter Shows Offline in Windows
Use these checks when Windows shows a printer as offline.
Browse by category
Getting Support
Contact BIAS, start remote support and submit a useful service request.
4 articlesEmail & Collaboration
Set up Microsoft 365 and BIAS-hosted email, webmail and mobile access.
14 articlesComputers & Windows
Resolve common Windows computer and connectivity issues.
1 articleNetworking & Internet
Troubleshoot Wi-Fi, internet access and business connectivity.
1 articleCybersecurity
Recognize phishing, respond safely and protect your accounts.
3 articlesRemote Access & VPN
Connect safely to approved remote business resources.
1 articleBackup & Recovery
Understand file recovery and what to do after accidental deletion.
1 articlePrinters & Scanners
Clear queues and resolve common printer availability issues.
2 articlesPhones & VoIP
Guidance for business phones and voice services.
0 articlesBusiness Applications
Help with supported business software and services.
0 articlesFrequently Asked Questions
Quick answers about BIAS support, remote access and recovery.
1 article