Printers & Scanners
Printer Shows Offline in Windows
Use these checks when Windows shows a printer as offline.
- Applies to
- BIAS clients
- Estimated time
- 5 minutes
- Last updated
Check the printer
Confirm:
- printer is powered on;
- no paper-jam or toner error is shown;
- network or USB cable is connected where applicable.
Check Windows
- Open the printer settings.
- Select the affected printer.
- Review the print queue.
- Clear stuck print jobs if appropriate.
- Confirm Use Printer Offline is not enabled.
Restart the printer
If permitted, turn the printer off, wait briefly, and turn it back on.
Do not restart shared enterprise printing equipment during active operations without checking with your administrator.
If it is a network printer
If multiple users cannot print, submit a BIAS support request and note that the issue affects more than one user.
Still having problems?
Choose the support option that best fits your issue.
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