Connected to Wi-Fi but No Internet

Check other devices

Determine whether other devices on the same Wi-Fi network can browse the internet.

If only one device is affected

1. Turn Wi-Fi off and back on.
2. Disconnect from the wireless network.
3. Reconnect using the correct password.
4. Restart the device.

If all devices are affected

The issue may involve:

• internet service;
• modem or gateway;
• firewall;
• access point;
• upstream network service.

Do not restart managed business networking equipment unless instructed by BIAS.

Submit a support request and indicate that multiple devices are affected.