Frequently Asked Questions About BIAS Support

How should I request technical support?

Use the BIAS Support Center to search the Knowledge Base, start Remote Support where appropriate, or submit a support request.

Can BIAS access my computer remotely?

A BIAS technician can provide remote assistance using the BIAS Remote Support service when a support session is initiated or authorized.

Should I give a technician my password?

Avoid sending passwords by email, support ticket or chat. A technician may ask you to enter a password yourself during troubleshooting.

What information should I include in a support request?

Include the affected user, device, application, error message, time the issue began and whether other users are affected.

Can BIAS restore a deleted file?

Possibly. Restore availability depends on the backup solution and retention configured for your organization.

Where can I access BIAS-hosted webmail?

For many hosted domains, use:

https://yourdomain.com/webmail

Replace yourdomain.com with your organization's domain.

If that address does not work, contact BIAS Support for the correct server information.