BIAS Hosted Email Is Not Sending Messages

Check internet access

Confirm that websites load normally.

Confirm SMTP authentication

The outgoing mail server should require authentication.

Use your full email address as the username.

Check the SMTP hostname

Use the outgoing server shown under:

cPanel → Email Accounts → Connect Devices

Check the port and encryption

Typical secure options are:

465 with SSL/TLS
587 with STARTTLS

Use the option specified by your server configuration.

Confirm your password

If your mailbox password recently changed, update the password in the mail client for both incoming and outgoing mail.

Check mailbox quota

A mailbox that has reached its quota may behave unexpectedly.

Still unable to send?

Record the exact error message and submit a BIAS support request.