BIAS Hosted Email Is Not Receiving Messages

Confirm internet access

Verify that the device has a working internet connection.

Check Webmail

Sign in to webmail.

If new messages appear in webmail but not in your email client, the issue is probably with the email-client configuration or synchronization.

Check mailbox quota

If the mailbox is full, new messages may not be accepted.

Delete unnecessary messages and empty Trash and Spam folders where appropriate.

Check IMAP settings

Confirm:

• correct server hostname;
• full email address as username;
• correct password;
• SSL/TLS enabled;
• correct secure IMAP port.

Check Spam/Junk

Review the Spam or Junk folder.

Check filters and forwarding

Authorized administrators should verify that no unexpected filtering or forwarding rule is affecting delivery.

If multiple users are affected

Contact BIAS Support. There may be a domain, DNS, server or service-level issue requiring investigation.