Email Troubleshooting
Email Stopped Working After a Password Change
After changing your email password, each device or email application using the old password may need to be updated.
- Applies to
- BIAS clients
- Estimated time
- 5 minutes
- Last updated
What to update
Check:
- Outlook;
- iPhone/iPad Mail;
- Android mail application;
- Apple Mail;
- Thunderbird;
- other computers;
- tablets;
- scanners or applications that send email.
Important
Many email clients store the incoming and outgoing server password separately.
If sending works but receiving does not, or receiving works but sending does not, one saved password may still be outdated.
Steps
- Update the account password in the email client.
- Verify the outgoing SMTP account also uses the new password.
- Restart the mail application.
- Send and receive a test message.
Repeated login attempts using the old password can cause temporary security restrictions on some systems.
If the issue continues, contact BIAS Support.
Still having problems?
Choose the support option that best fits your issue.
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