Accidentally Deleted a File: What Should I Do?

First checks

1. Check the Recycle Bin or Trash.
2. Check whether the file exists in the application's recent files.
3. If the file is stored in a cloud collaboration platform, check its recycle or deleted-items area where appropriate.

Do not recreate files in the same location unnecessarily

If data recovery may be required, avoid unnecessary changes to the affected storage location.

Request a restore

Submit a BIAS support request and provide:

• file name;
• original folder/location;
• approximate date and time it was deleted;
• last known date when the file was correct;
• computer or server involved.

Important

The ability to restore a file depends on the backup service, retention period and storage location configured for your organization.

A file being stored on a computer or cloud service does not automatically mean that it is included in a BIAS-managed backup.